If you have a question or issue relating to your booking or need support then please submit an enquiry below. Our member of the Customer Service team will be investigating and get back to you as soon as possible.
How can I book a vehicle?
You can complete bookings through the website, mobile app or by simply calling 01924 380 000
How will I know what vehicle will be picking me up
When your job is assigned to a driver you will receive a sms message providing the make and model of the car with a registration number. You can track the driver through the app.
If I lose a personal belonging in your vehicles
Please fill form within24 hrs providing us with as much details as possible and if found we will contact you.
How do I set a receipt?
All the drivers have on board receipt pads alternatively you can email for a receipt.
What do I do if the vehicle is late?
You can track your vehicle through our app, call the driver directly on the app or simply call us on 01924 380000. Live tracked in the control room allow us to locate vehicles within a few yards.
What is your waiting time policy?
Once onboard our drivers will charge for any stopovers i.e. shops.
Where will I be picked up at the Airport?
For standard car bookings the driver will meet you in the car park and will provide 30Mins free waiting time. After this a waiting charge of 15p per minute will be applied.
Can I Book a driver for the whole day?
Yes you can. The day rate will be dependent on the mileage travelled. Please ring for details
How do i cancel my booking?
Simply call our office number and it will give you an option on the automated system to cancel your taxi. You will have to confirm you wish to cancel twice and the booking will be cancelled.
How do i get a fixed fare?
Contact our office and one of our operators will give you the best fixed fare we can offer you.
Can we pay by card?
Yes we offer the services of paying by card.
Do you have an app?
Yes we have an app booking system which you can download today, for free.
4 Carter St. Wakefield West Yorkshire, WF1 1XJ
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